TERMS AND CONDITIONS OF SALE

By using our ("Studio William Welch Limited") website, placing an order for goods and/or registering as a member of our website you confirm your agreement to our terms and conditions, including the Privacy Policy, as set out below:

Conditions

1. An order for goods placed by you, the buyer through our website shall be subject to these terms and conditions.
2. All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
3. Nothing in these terms and conditions shall affect the statutory rights of any consumer.
4. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
5. In these Terms and Conditions of Sale and Privacy Policy references to 'us' or 'our' shall mean Studio William Welch Limited (Reg. No. 4253501), Goose Hill, Chipping Campden, Gloucestershire, GL55 6NU.

Orders

6. All orders for goods shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions.
7. In placing an order for goods, you warrant and undertake to us that you are aged over 18 years.
8. You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested on the order form have been entered correctly.
9. After placing an order, you will receive an email from us confirming that we have received your order. Please note this does not mean that your order has been accepted. Your order constitutes an offer to us to buy goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms the goods have been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
10. The Contract will relate only to the goods whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other goods which may have been part of your order until the dispatch of such goods have been confirmed in a separate Dispatch Confirmation.
11. We are entitled to refuse any order placed by you and will not be required to provide an explanation.

Goods

12. The goods may differ slightly from the images shown.
13. Save in relation to the Sample Service (see clause 13 below) we reserve the right to substitute products of a similar description and standard if the requested goods are not available but will use reasonable endeavours to match your order exactly. See your rights as to Cancellation and Return in clause 32 onwards.

Sample Service

13. If you order a Sample Set or Sets a fixed postage charge for your order will be charged (which will cover the cost of delivery to you and the cost of return to us). The postage is a fixed charge and is not dependent on the number of sample sets ordered.
14. A full refund of the price of the Sample Set(s) will only be given if the Sample Set(s) have (a) been returned to us using our Refund/Order Form enclosed with your Sample Set(s), (b) in the box you received the Sample Set(s) in and (c) they are received by us in there original “saleable condition” (the determination of what is “saleable condition” is at our sole discretion).
15. If the conditions set out in clause 14 above are satisfied then we will refund the costs of the Sample Set(s) in full (but not the fixed postage and packing costs) the refund will be made either by refunding your credit or debit card for the cost of the Sample Set(s) or, if you have placed a order with us, then your refund will be deducted from your order.

Price and Payment

16. The price of the goods will be the price quoted on the website at the date the order is received and will include VAT and delivery in the United Kingdom unless specified otherwise.
17. We reserve the right, by giving notice to you, the buyer, at any time before delivery to increase the price of the goods to reflect any increase in the cost to us, which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture).
18. In the unlikely event of there being such an increase in the price of the goods you, the buyer, shall be entitled to cancel the order at any time before delivery (see clause 32 onwards).
19. If your delivery address is outside of the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you and you hereby indemnify us and keep us indemnified for any loss that we may suffer in the event that you do not discharge such additional charges howsoever they may arise. You should note that customs policies vary widely from country to country; we advise you to contact your local customs office for further information.
20. For deliveries outside the United Kingdom please request a shipping quote from online@studiowilliam.com prior to making your order.
21. When we provide any goods to you, the buyer, under these terms and conditions, payment will be charged to the credit card account provided by you on the website order form.
22. By placing an order, you, the buyer, consent to payment being charged to your credit card account as provided on the order form.
23. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.
24. We will issue you with an electronic receipt to your email address once the goods have been dispatched and will provide you with details of the courier and a tracking number where possible.
25. We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for goods.
26. To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performance and that your credit rating will be unaffected.

Delivery

27. Subject to clause 29 below the goods will be delivered to you, the buyer, at the address provided by you on the order form and will require a signature to confirm delivery.
28. The risk in the goods shall pass to you upon such delivery taking place.
29. We will only sell and deliver goods to an address in the same country as the registered I.P. address from which the order is placed. You may not export any products purchased through this website.
30. Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused. If however we are unable to deliver your goods by the date quoted for delivery you, the buyer shall be entitled to cancel the order at any time before delivery takes place (see clause 32 onwards).
31. We shall not be liable to you, the buyer, for short delivery of the goods however caused but will provide you with the outstanding goods as soon as is reasonably practical. If however we have not delivered the outstanding goods within 7 days from the first date of delivery you, the buyer, shall be entitled to cancel the order for the outstanding goods (see clause 32 onwards).

Cancellation of the Order/Return of goods/Defective Goods

32. If you are within the EU and are a consumer (as defined in the Unfair Contract Terms Act 1977 section 12 as amended) then in accordance with the Consumer Protection (Distance Selling) Regulations 2000:
    1. If at any time after making your order you wish to cancel it please notify us by letter fax or email that you wish to cancel.
    2. If your order has already been dispatched then you can still cancel your order but you must notify us of your wish to cancel by letter fax or email within 10 working days from the date you receive the goods.
    3. We will confirm your cancellation and, if the goods have already been dispatched or delivered, provide you with a Return Form which you will complete and enclose with the returned goods in their original condition.
    4. Save as provided in (g) below, you are responsible for the costs of the return postage and are under a duty to take reasonable care of the goods while they are in your possession and ensure that the returned goods are received by us undamaged.
    5. We will refund you in full within 30 days of the date you cancel the order.
    6. The right of cancellation in paragraph 26(a) above does not apply where: the goods have been made to your design or specification.
    7. Where the goods are being returned as they are faulty or do not comply with the contract then we will pay your return postage.
33. If you are outside the European Union OR you are purchasing on behalf of a business, you will inspect the goods as soon after delivery as is reasonably practicable and if will notify us by fax or email of any shortages, defects in the goods or any other complaint in respect of them within 10 working days from the date the goods were delivered. SAVE IN RESPECT OF ANY SHORTAGES OR DEFECTS IF YOU FAIL TO COMPLY WITH THIS CLAUSE 33 WE WILL NOT BE HELD LEGALLY LIABLE IN RESPECT OF ANY OTHER COMPLAINT WHICH SHOULD HAVE BEEN BROUGHT TO OUR ATTENTION WITHIN THIS PERIOD.

Your Warranty

34. You, the buyer, warrant that all details provided on the order form for the purpose of purchasing the goods are correct, that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.

Gift Vouchers

35. These conditions apply to gift vouchers which have been purchased from us.
36. Gift vouchers can be redeemed at the Studio William Welch Limited website on any purchase made.
37. If the value of the order exceeds the value of the voucher the balance must be paid by either credit/debit card.
38. If the full value of the voucher is not redeemed 'change' will be given by way of a new voucher. Change vouchers are also subject to these terms and conditions.
39. Gift vouchers cannot be used to buy further gift vouchers.
40. Gift vouchers and Change vouchers expire one year from the date of issue of the original voucher.

LIMITATION OF LIABILITY

41. We will use all reasonable endeavours to carry out its obligations within a reasonable period of time but will not be liable to you, the buyer for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of its obligations in relation to this Agreement, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control:
    1. Act of God, explosion, flood, tempest, fire or accident;
    2. War or threat of war, sabotage, civil disturbance or requisition;
    3. Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
    4. Import or export regulations or embargoes;
    5. Strikes, lock outs or other industrial actions or trade disputes;
    6. Difficulties in obtaining raw materials, labour, fuel, parts or machinery;
    7. Power failure or breakdown in machinery;
    8. Any delay caused by a third party distributor.
    If we are prevented from carrying out is obligations in the above circumstances, it will notify you in writing. If we are still prevented from carrying out its obligations 3 weeks from the dated such notice was sent, then either party may give written notice to the other cancelling the Agreement. If the Agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to perform.
42. Except where you, the buyer are dealing as consumer (as defined in the Unfair Contract Terms Act 1977 section 12 as amended) we do not give any warranty, guarantee or indemnity as to quality, fitness for purpose or otherwise of the goods.
43. Except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or contracts, loss of income or revenue, loss of business, waste of management or office time however arising or for any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of goods other than as a result of a breach of an obligation arising under the Sale of Goods Act 1979 (as amended) and the Supply of Goods and Services Act 1973.
44. We will take all reasonable precautions to keep the details of your order and payment secure but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
45. Except in respect of death or personal injury caused by our negligence our total liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the goods your purchased.

Intellectual Property

46. The copyright in the products and material contained in this website and any trademarks and brands included in that material belongs to Studio William Welch Limited or its licensors.
47. You may download or copy the content and other down-loadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited.

Website

48. We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.
49. All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods.
50. We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability.

General

51. We may from time to time change, alter, adapt, add or remove portions of these terms and conditions but if we do so we will post any such changes on the website.
52. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.
53. English law will apply to this Agreement, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.
54. The headings in this Agreement are for convenience only and will not affect their interpretation.

Queries and Complaints

55. We aim to respond to e-mail, faxed and written queries within 24hrs. Our Customer Services can answer your telephone queries Monday to Friday between 9.30am and 5.30pm.
56. In respect of complaints, we will consider the nature of the complaint and will contact you within 21 days of the complaint giving you the result of the enquiries and what we propose should be done.

Studio William Welch Limited Privacy Policy

Studio William Welch Limited is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

When you register for our service we need to know your name, postal address, e-mail address, telephone number, credit/debit card number and expiry date where payment is to be by credit/debit card.

We gather this information to allow us to process and fulfill your order.

The relevant information is then used by us, our agents, trusted third parties and sub-contractors to provide you with the products.

Our website privacy policy

We do not use our website to gather any personal information. Our website is for your information only. We do not use electronic cookies on our website to gather any personal information however we may monitor website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual and no personal information shall be retained or stored on our website.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services which we provide. We or our agents, trusted third parties and sub-contractors may contact you by post, e-mail or telephone on our services. We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to shop@studiowilliam.com.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail to shop@studiowilliam.com. We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to shop@studiowilliam.com.

How we protect your information

Notwithstanding the information which pass to our agents, trusted third parties and sub-contractors in order to fulfill your order, we keep your information confidential. The internal procedures of Studio William Welch Limited cover the storage, access and disclosure of your information and all orders are taken from you using 128 bit SSL encryption technology.

Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Updating your details

If any of the information that you have provided to Studio William Welch Limited changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to shop@studiowilliam.com or by sending a letter to Studio William Welch Limited (Reg No. 4253501), Goose Hill, Chipping Campden, Gloucestershire, GL55 6NU.

Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on our website and communicate the changes to you in writing. We will contact you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

How to contact Studio William Welch Limited

If you would like to contact us with any queries or comments please send an e-mail to shop@studiowilliam.com or by sending a letter to Studio William Welch Limited (Reg No. 4253501), Goose Hill, Chipping Campden, Gloucestershire, GL55 6NU or by telephone +44 (0)1386 800 000.